myRentokil has been certified to ISO 27001, the go-to international standard for information security management. Read more about it in our blog post.
As we gather more data and use new technologies, information security threats have changed and become a more prominent concern for individuals, organisations and governments.
Data breach costs hit a record high due to the pandemic. The average cost of a data breach among 500+ companies surveyed by IBM Security reached $4.24 million per incident – the highest in 17 years. But, the cost of cyber attacks isn’t the only thing on the rise. According to IBM and the Ponemon Institute, the frequency of cyber attacks is also increasing, year on year.
Businesses need to proactively prevent data breaches and mitigate the risk and possibility of a cyber attack.
The ISO/IEC 27000 family of standards includes the standards put forth by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) to help organisations keep their information secure.
What is ISO 27001?
ISO/IEC 27001 is the highest internationally recognised security standard for managing information security. It helps organisations make the information assets they hold more secure and details requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS).
Organisations that meet the requirements can be certified by an accredited certification body following the successful completion of an audit.
Which Rentokil services are in scope for the ISO 27001 certification?
We’re delighted that Rentokil’s myRentokil and PestConnect have been certified to ISO 27001.
myRentokil is our digital pest management tool that allows customers to monitor, measure, record and report emerging pest issues. It generates a comprehensive audit trail to help businesses meet rigorous audit standards and legislative requirements. PestConnect is an innovative system of connected devices designed to detect, capture and eliminate various pests (not yet available in South Africa but coming soon).
Our ISO 27001 certification ensures that the information stored on these platforms is protected to the highest degree.
Whether or not businesses comply with this standard could be a major factor for customers when deciding whether they want to work with an organisation or not. According to a survey conducted by IT Governance Ltd, 71% of industry professionals either regularly or occasionally get requests for evidence of ISO 27001 certification.
How will Rentokil customers benefit?
Becoming ISO 27001 certified provides a host of benefits to the certified organisation, its customers and other stakeholders. Benefits for our Rentokil customers are outlined below.
1. Your data is safe with us
This certification demonstrates our commitment to secure data. It confirms that we maintain the security of customer data by handling information with confidentiality, integrity and ensuring its availability at all times.
We ensure information is only disclosed to authorised parties and when appropriate, which prevents sensitive information from falling into the hands of unauthorised individuals and enhances data security. We also manage risks to the confidentiality of customer information and ensure that only authorised parties can change this information.
We keep the information that’s stored and used accurate, available and accessible when needed to help deliver services.
2. You can trust us
Trust goes a long way, especially when it comes to our customers. That’s why we take pride in our ISO 27001 certification that pays homage to our efforts to ensure customer data is rigorously protected.
Data protection and customer confidence are no accident. We work hard to assess, minimise and eliminate risks and vulnerabilities so that customers can trust our data management. Put simply, you can trust us to manage your digital pest control data safely.
Our certification is a symbol of trust that reassures customers because it demonstrates conformity with the highest internationally recognised standard. This is a significant achievement that independently assures customers that not only their information will be secure, but ours as well.
3. You can rely on us to do the right thing
Our ISO 27001 certification also reassures customers that we offer a reliable service. It means they can be confident that the right thing is done by the right people at the right time. The award certifies that our staff are trained to manage our information assets in a secure and confidential manner. Clause A.7.2.2 of ISO 27001 states that:
‘all employees and relevant contractors must receive appropriate awareness education and training to do their job well and securely. They must receive regular updates in organisational policies and procedures when they are changed too, along with a good understanding of the applicable legislation that affects them in the role.”
Staff awareness training is one of the most effective ways of preventing data breaches and it’s at the heart of ISO 27001. An organisation must provide employees with awareness training to become ISO 27001 compliant. This gives our customers the confidence they need that we’ve met these standards and our staff are trained to manage our information assets securely and confidentially.
Maintaining our high standards
Ultimately, our ISO 27001 certification of myRentokil and PestConnect is a manifestation of our commitment to protecting people. We support compliance with standards and certifications and, to ensure we maintain this standard, the accreditation body will audit us yearly. Every three years, a major re-certification audit will be performed on all areas of myRentokil and PestConnect. So, you can always be sure that the right thing is done by the right people at the right time.